Outreach Support

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Outreach Support

For everyone providing learning disability care for a child or loved one, getting the support you can rely on and trust and taking a break, even for a short while, is vital.

Over the years, we have supported many families in this position. We provide support to people living in their family home, to enable greater independence and less reliance on the family as their carers. This can strengthen relationships within families as we take the weight of the care role and support the person to build their skills. We enable people to develop a network of support outside of the family and join in activities and events with their peers.

We can provide shorter periods of support – from a few hours a week to enable Mum to go shopping, to have a day trip with the individual to allow the family a little “down-time”. We also offer weekly day breaks and longer time periods including taking individuals on short breaks enabling the family to take a break themselves and by taking over the support in the family home when longer holidays are needed.

In all cases we work closely with the family to record a comprehensive plan of support, taking account of routines and specific needs, and in many situations, this becomes a plan that is used to provide a more regular pattern of respite support, spread across the months and year.

Our outreach support is recognised by local authorities and Clinical Commissioning Groups which can fund our services. We also work with individuals funded by direct payments, individual service funds or personal budgets.

Why so many families trust us…

Everyone’s needs are different so our care is personalised and unique to each person. Our high quality home care is flexible when circumstances change and always delivered with compassion, dignity and respect.

Choosing support is a big decision, so we have strict performance guidelines and are regulated by the Care Quality Commission to give confidence that our services are quality assured.

Excellent Training

Our support teams are carefully selected and receive excellent training through our exclusive professional Training Team. We don’t use agency or freelance staff to protect our quality reputation.

My Diary

Supporting a person with a learning disability and other complex needs can often mean support is delivered by a number of Support Workers, family members and involved professionals.

We wanted to address the essential requirements of the people who use our disability support services, staff, families, involved professionals and commissioners, all whilst maintaining transparency about the services delivered, provide access to our quality assurance monitoring and measure outcomes. We wanted to be able to demonstrate that we provide a consistent, reliable approach hence why we developed our own innovative software, My Diary.

My Diary is designed for service users, with a colourful interface, intuitive “drag and drop” icons, and a host of sophisticated features that allow us to record and report on every aspect of our service delivery.

My Diary delivers real results, in real-time, for a wide range of people who use our disability support services. Our Support Workers are trained to use the system with individuals, which provides valuable feedback to us, to users and all those involved in their lives subject to confidentiality and access agreements with the individual, as their preferences are paramount. We will ensure My Diary enhances the support of their goals and does not inhibit their independence.

My Diary is an exciting interactive assistive technology. To learn more please contact us.

Disability support services software
Outreach Support Worker with service user

Good to hear that clients & staff are making the best of things. Please pass on my thanks to your teams for their dedication.”
Head of Strategic Commissioning Disabilities, Bournemouth, Christchurch & Poole

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